Jinn Projects — Frequently
Asked Questions

Jinn Projects is a client-facing project management platform built for agencies, studios, and freelancers. It gives your clients a clean, professional portal where they can track project progress, view tasks, leave comments, and download files — without you having to send weekly status emails.

Yes. Jinn Projects is completely free during early access. No credit card is required to sign up. All features — including stencils, global search, keyboard shortcuts, and email notifications — are fully available. We will give registered users at least 30 days' notice before any changes to the free plan.

No. Jinn Projects runs entirely in your browser. There is nothing to download or install. It works on any modern desktop or mobile browser.

After logging in as an admin, go to Clients in the sidebar and click Add Client. Enter their name, email address, and company. They will receive a verification email and can log in to their own client portal immediately after verifying.

During early access there are no limits — create as many projects, tasks, and client accounts as you need.

Absolutely not. Data isolation is enforced at the server level. A client account can only ever access projects, tasks, and files that belong to their own workspace. This is by design and cannot be bypassed.

Stencils are reusable task templates. If you run the same type of project repeatedly (e.g. "Website Launch", "Brand Identity"), create a stencil with all the standard tasks once, then apply it to any new project. It saves hours of setup time.

The progress bar is automatically calculated as the percentage of tasks inside a project that have the status Done. There is no manual override — it always reflects actual task completion.

Most common file types are supported: images (JPEG, PNG, GIF, WebP, SVG), documents (PDF, Word, Excel, PowerPoint), archives (ZIP, RAR), video (MP4, MOV), audio (MP3, WAV), and plain text files. Each file is validated server-side for type and size.

All people associated with the task receive an automatic email notification: the task assignee, all client users linked to the project, and all admin and agency team members. The comment author is excluded from the notification.

Yes. Clients can upload files from their Files page (generic project files) and also attach files directly to comments on tasks. Admins can see all files uploaded by clients across all projects.

On the Sign in page, click Forgot password?, enter your email address, and we'll send a reset link. The link is valid for 2 hours. If it expires, simply request a new one.

Passwords are hashed with bcrypt. Sessions use HTTP-only, SameSite=Lax cookies. All connections are encrypted via HTTPS/TLS. Files are stored server-side with randomised names and served only to authenticated, authorised users. See our Privacy Policy for full details.

Yes. Email support@jinn.report with your registered email address and we'll delete your account and all associated data within 90 days. This action is irreversible.